This is the privacy notice of Sixteenfeet Productions (In this document, “we”, “our”, or “us” refer to Sixteenfeet Productions. We are a registered charity (number 1153684) and Limited company (number 04012978) registered in England and Wales. Our registered office is at 25 Rattray Road London SW2 1AZ. This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not. This policy may be updated from time to time. It was last updated on 24th May 2018. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website, mailing list subscribers and those who otherwise interact with Sixteenfeet Productions are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
What information do we collect about you?
We collect information about you when you book tickets with us or you sign up for our mailing list.
- This may include
- Your full name and title and date of birth
- Postal address, email address and phone number
- IP (internet protocol) address
- Ticket purchase history
- Gift Aid status
- Payment card details (these are not stored,)
- Your contact and communication preferences – the information you have opted to receive
How will we use this information about you?
We collect information about you to email/contact you about forthcoming productions and events. We may also contact you about local events that you might be interested in. Every marketing email you receive from us will have an unsubscribe link. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at email@example.com
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site. Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us at firstname.lastname@example.org . We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Where your information is stored
Your information is stored electronically and/or in our filing system.
Sending a message to Sixteenfeet Productions
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our organisation. We may keep personally identifiable information associated with your message, such as your name or email address, so that we can refer to it if you contact us again in future.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
How to contact us
by email: email@example.com
by post: Sixteenfeet Productions 25 Rattray Road SW2 1AZ